Updated: July 31, 2025

At Grain Designs, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, submit inquiries, place orders, or subscribe to our communications.

1. Information We Collect

We collect information from you in the following ways:

• Automatically Collected Information: When you visit our site, we may collect data such as your IP address, browser type, operating system, referral source, and pages visited. This information is aggregated for statistical analysis to improve website performance.

• Voluntarily Submitted Information: We collect personal details such as your name, email address, phone number, shipping/billing address, and order details when you fill out contact forms, place orders, or subscribe to marketing communications.

• Information via Registration or Checkout: If you choose to create an account or check out, your login and order history may be stored. Creating an account is optional.

2. How We Use Your Information

We use your information to:
• Fulfill orders and deliver services
• Communicate with you about your inquiries or purchases
• Improve the performance and usability of our website
• Send marketing communications (if you have opted in)
• Maintain website security and troubleshoot issues

3. Email, SMS & Communications

We may contact you via email or SMS regarding your order, to follow up on a request, or to share information about products or services if you’ve opted in. You may unsubscribe or opt out at any time.

4. Orders & Payment Information

When you place an order through our website, we collect necessary payment details for billing and fulfillment purposes. We use secure third-party payment processors such as Stripe or WooCommerce, and we do not store your full payment information.

5. Analytics, Cookies & Tracking

We use cookies and analytics tools such as Google Analytics to understand how visitors use our website. This may include site usage behavior and interaction with embedded tools like Podium or Go High Level. Cookies help us improve content, navigation, and marketing performance.

Note: We do not currently use a cookie banner, but cookies may be used in accordance with industry standards. Usage of cookies is not linked to any personally identifiable information.

6. Embedded Tools & Third-Party Services

Our website integrates with third-party services including:
• Podium (for messaging and customer interaction)
• Go High Level (for lead management and communication)
• Social media and video embeds (e.g., Instagram, YouTube)

These third-party tools may collect data based on their respective privacy policies.

7. Information Sharing & Disclosure

We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone. We will only share your information with third parties when:
• It is necessary to fulfill your request (e.g., shipping or payment processing)
• You have given explicit consent
• Required by law

8. Security

We take appropriate precautions to protect your information. All sensitive information (such as credit card data) transmitted online is encrypted using SSL. You can verify this by looking for a lock icon in your browser or ‘https’ in the URL.

Only employees who need the information to perform specific tasks (e.g., billing or customer service) are granted access to personally identifiable information. Our systems are housed in a secure environment.

9. Your Rights & Choices

You have the right to:
• Request access to the personal data we hold about you
• Ask us to correct or delete your data
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at blain@graindesigns.com.